FAQ

Your unit comes with a comprehensive step-by-step instruction brochure that is easy to understand and follow. If you have any questions, the MedMinder Customer Service staff is always just a phone call away.

No. There is no need for a computer or any other type of Internet access.

All you need is electricity and wireless (cellular) coverage in the area in which you are using MedMinder (as you would with a cell phone). The pill dispenser has an internal cellular modem.

Rechargeable batteries are already installed in case of a power outage. The Battery will last for 12 hours.

The easy step-by-step setup process is done online at www.medminder.com. If you need assistance with the setup one of our customer support professionals would be happy to assist you. By using MedMinder Pharmacy services with the pill dispenser, our onboarding team will pre-program your device to your schedule. Please call MedMinder at 1-888-633-6463.

If you have any questions about setting up, registering, programming or operating your unit, simply call MedMinder’s Customer Service at 1-888-MED-MIND (1-888-633-6463).

You can always change your medication schedule or any of your preferences by accessing your account at www.medminder.com. You can also call MedMinder and we will make the requested changes for you.

Your MedMinder order is shipped within one business day of placing the order. We ship it from Massachusetts and use UPS.

The instructions that come with your unit include a visual chart displaying the meaning of each light or combination of lights.

Yes. MedMinder provides alerts that are both visual and auditory. The beeps can be easily heard and the lights flash on & off to get your attention. The system also provides automatic phone calls as reminders, in case the lights and beeps do not prompt taking the scheduled medication. You can also choose to receive just some of the reminders and disable the others. If you are visually impaired, the unit opens easily and the cups and compartments are large enough to feel and easy to remove and replace.

You or your caregiver can select which reminders (beeps, flashing lights, phone calls, text messages or all) you want to receive. You can also change these selections at any time.

Yes. MedMinder is completely portable and the prescription schedule will remain intact. If there is no wireless coverage in the area where you are staying, the lights and beeps will still operate. Phone calls, email and text messages will work when you are back in a wireless coverage area

Yes. When you register MedMinder, you can schedule a Refill Reminder. If the medication tray is not refilled at the scheduled time, you and your caregivers will be notified by the system. Keep in mind that the Refill Reminder is optional and you can refill the MedMinder at any time.

Not a problem. Open the lid and make the needed medication changes (as you would with a simple pillbox). The system will report that an unscheduled refill was made.

Each medication tray has 28 compartments (4 rows with 7 compartments in each row). Each tray can hold 1 week to 4 weeks of medication, depending on the number of dosages per day.

Simply contact MedMinder Customer Service Center at 1-888-MED-MIND (1-888-633-6463) or e-mail us at [email protected] and new cups will be shipped to you for no charge. Patients using MedMinder Pharmacy services will receive new cups with their prefilled trays delivered monthly, there is no need to reuse cups.

MedMinder pill dispensers hold 1 week to 4 weeks of medication, depending on the number of dosage times per day.

This depends on the size of the pills. The cups are large enough to contain generous amount of pills. Each cup can hold up to 11-12 regular M&Ms.

Please call MedMinder’s Customer Service at 1-888-MED-MIND (1-888-633-6463) or email us at [email protected]. We take pride in our Customer Service and promise a great experience.
Customer Service is available Monday through Friday, 9 AM to 8 PM, ET and Saturday & Sunday 9AM to 5PM ET.

While our trays as shipped are not child safe and must remain out of the reach of children, your MedMinder Smart Pill Dispenser is optionally available as a locked unit with constant online monitoring, so once your tray is loaded your medications are safely locked until each dose becomes available.

Your privacy and confidence in working with our pharmacy are critical your trust in us. We follow the latest security and encryption protocols and are fully HIPAA compliant. You may review our privacy policy and our terms of use.